Frequently Asked Questions

Everything you need to know about shopping at Quiksilver Malaysia

What are the shipping costs and delivery times within Malaysia?

We offer free standard shipping on all orders over RM150. For orders below this amount, a flat rate of RM10 applies. Delivery typically takes 3-5 business days for West Malaysia and 5-7 business days for East Malaysia.

What is your return policy for boardshorts and wetsuits?

We accept returns within 30 days of purchase, provided the items are unworn, have original tags attached, and are in their original packaging. Please note that for hygiene reasons, swimwear must have the protective liner intact.

How do I know which size to buy?

Each product page features a detailed 'Size Guide' button. We recommend measuring yourself and comparing it to our charts, as fit can vary between performance surf gear and casual lifestyle apparel.

What payment methods do you accept?

Quiksilver Malaysia accepts all major credit and debit cards (Visa, Mastercard), FPX online banking, and popular e-wallets including GrabPay, Touch 'n Go, and Boost.

Do you offer a warranty on technical gear?

Yes, our wetsuits and technical surf accessories come with a limited 1-year warranty against manufacturing defects and workmanship from the date of purchase.

Can I track my order once it has been shipped?

Once your order leaves our warehouse, you will receive an email notification with a tracking number and a link to the courier's website to monitor your delivery progress.